We stand behind the quality of all our products.
Unfortunately we have had
customers buy items only to use them and return them when they no longer
need them, consequently we have created a return policy for all legitimate
If for any reason you are not
completely satisfied with a product, simply return it within 30 days from
the date of delivery to countrysidepet.com for a no hassle exchange or
return. We will replace or refund 100% of the purchase price (less any
shipping & handling charges if the order is not a countrysidepet.com
mistake) by crediting your credit
All returned merchandise must
be in original unused condition with all manufactured accessories. All
warranty cards must be left blank. Original merchandise box must not be
defaced or altered in any way.
ALL returns MUST receive a
RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number
can be obtained by emailing us
If we receive an item without the proper
authorization number, we will NOT issue any type of credit and we will
dispose of the product.
Please notify us, by E-Mail
only, to obtain a RETURN AUTHORIZATION (RA) NUMBER.
Please do not telephone us for a
return authorization number – we need the date and time verification that
is available only on E-Mail. We will not accept any returns without a
valid RA number.
is responsible for shipping to our returns department.
All merchandise that is returned, unless
defective or due to our shipping error, is subject to a 15%
. We have found
this necessary due to the fees that are charged to the merchant (us) by the
credit card companies - not only for the initial charge but for
the credits when issued. We can no longer absorb this expense when
you change your mind about a product and return it or refuse the
shipment. There is no restocking fee if you receive a faulty or
defective item, and there is no restocking fee if we made an error
and shipped the wrong item.
We recommend our customers to use a
form of traceable delivery (tracking number or delivery confirmation).
Also when returning an item, it is a good idea to insure the package, we
can't be responsible for lost packages.
If an item is faulty or
defective, we will replace the item with a new identical item providing the
item is returned with a valid RA number within 30 days from the date of
Once the 30 days
have passed, you must follow the manufacturer’s policy.