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BizRate Customer Certified (GOLD) Site You Are Here - Return Policy

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We stand behind the quality of all our products.

Unfortunately we have had customers buy items only to use them and return them when they no longer need them, consequently we have created a return policy for all legitimate returns.

If for any reason you are not completely satisfied with a product, simply return it within 30 days from the date of delivery to for a no hassle exchange or return. We will replace or refund 100% of the purchase price (less any shipping & handling charges if the order is not a mistake) by crediting your credit card only.

All returned merchandise must be in original unused condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way.

ALL returns MUST receive a RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number can be obtained by emailing us If we receive an item without the proper authorization number, we will NOT issue any type of credit and we will dispose of the product.

Please notify us, by E-Mail only, to obtain a RETURN AUTHORIZATION (RA) NUMBER. Please do not telephone us for a return authorization number – we need the date and time verification that is available only on E-Mail. We will not accept any returns without a valid RA number.

Purchaser is responsible for shipping to our returns department.

All merchandise that is returned, unless defective or due to our shipping error, is subject to a 15% restocking fee . We have found this necessary due to the fees that are charged to the merchant (us) by the credit card companies - not only for the initial charge but for the credits when issued.    We can no longer absorb this expense when you change your mind about a product and return it or refuse the shipment.  There is no restocking fee if you receive a faulty or defective item, and there is no restocking fee if we made an error and shipped the wrong item.


We recommend our customers to use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, we can't be responsible for lost packages.

Faulty or defective merchandise:

If an item is faulty or defective, we will replace the item with a new identical item providing the item is returned with a valid RA number within 30 days from the date of delivery..

Once the 30 days have passed, you must follow the manufacturer’s policy.

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Countryside Pet Supply
Quality Pet Products
Since 1988

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Countryside Pet Supply - 2813 US Hwy 160 West Plains, MO 65775
Phone: 417-256-0160 Fax: 800-889-5276 Email: [email protected]