For All Your Pet Needs

Click here to join our email list and receive email only sales notices

We do NOT share your information with anyone.

DID YOU MISS IT?
Everyone on our email list was offered FREE SHIPPING with a minimum purchase from Dec 1 - 4, 2006.
Don't miss out on our next sale.
Sign up now!

BizRate Customer Certified (GOLD) Site You Are Here - FAQ's

Home
Cat Items
Dog Items
Bird and Aviary
Horse Items
Human Items
Sporting Dog Supplies
Door Mats, T-Shirts & Aprons - Humorous
Scented Candles
Rabbit Homes
Customer Comments
Clearance & Web Specials
Scam Alert
Products Listed by Manufacturer
Great Links
Shopping+Cart

FAQ's

Who are you?
We are Countryside Pet Supply, Inc. - a family owned business - large enough to fill your needs - small enough to give you the fast, personal service you deserve.

How long have you been in business?
We established our business in August, 1988 and incorporated it the following February.

How will you process my order?
We will receive your order a few minutes after you place it. We will immediately start processing your order. We ship all non-perishable orders received before 2:00 PM central time, Mon—Fri, the next business day. Perishable orders are shipped Monday thru Thursday—depending on the method of shipment you have requested, and the distance to be shipped.

How will I know when my order is shipped, and when will I receive it?
If your order is by UPS, we will email you and advise you of when your package was shipped, how many boxes in your shipment, the method of shipping your tracking number(s) and the total amount charged to your credit card including the shipping expense.

How soon will I receive my order?
Shipping time depends on the method of shipping and where you live. Next day Air and 2nd Day Air are self explanatory. Ground by UPS depends on where you live—it could take anywhere from 1 to 6 or more working days.

How do you charge for your shipping?
We charge only the exact amount we are charged by the shipper. We do not make a profit on shipping.

What if I don’t want to give you my credit card information on line?
Just give us a call on our toll free telephone line—1-800-313-5737 and we will handle your transaction by telephone.

Will you keep my credit card information on file?
Yes, but only if you request us to do so. If you do want us to keep it on file, we will place the information in our own secure server for future orders only when you authorize us to use your credit card for your purchase.

What if I have a question or problem?
Just email us at : [email protected] or telephone us at 1-800-313-5737.

What if my package is lost or destroyed in shipping?
Should your package be lost or destroyed, we will assist you in filing your claim with UPS.
We have a personal claim representative at UPS who will work diligently with us in processing any claim for you. Please save all packing and product to prove your claim to UPS.
We pack pack our shipments very carefully, however, we loose all control over packages when we place them in the shippers hands.
All shipments by UPS leave our warehouse between 4:30 PM and 6 PM.

What if I am missing part of my order?
We triple check every order before we ship it, however, we are capable of making an error. If you can not find an item, please check your invoice carefully, occasionally some items are on manufacturers backorder and your invoice will advise you of this.
Some items are shipped directly to you by the manufacturer and will be shipped separately.
We do this to save you a double shipping charge. These items will be noted on your invoice.

Please check your box and packing material carefully.
Many times small items work their way down into the packing. If you are still missing an item, please contact us within 72 hours of the receipt of your order.
All claims must be made within 72 hours of the receipt of your order.

Why shop at Countryside Pet
Privacy Policy
FAQ's
Return Policy
Sales Tax
Web Site Errors
Coupon Codes
Order Tracking

Countryside Pet Supply
Quality Pet Products
Since 1988

Toll Free Ordering
1-800-313-5737

Countryside Pet Supply - 2813 US Hwy 160 West Plains, MO 65775
Phone: 417-256-0160 Fax: 800-889-5276 Email: [email protected]